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FAQ

Where are the face masks made?

Worth face masks are hand made in London, Ontario at the Goodwill Centre for Social Enterprise and the Environment in partnership with Fanshawe College.

What is the difference between 'The Next Gen', 'The Worker', 'The Commuter' and 'The Learner' masks?

All masks are made with two layers of 100% tight-weave, high quality, quilter's cotton, and have the same durability.  They are made in Ontario, washable (300-400 times), reusable, and are packaged with instruction for wear and care.

'The Next Gen'

  • 3-layer adult face mask
  • Adjustable, easy-on, easy-off ear loops
  • Filtration pocket with 100% non-woven spunbound polypropylene filter included (reusable and washable)
  • Air flow design for breathing and adjustable nose bridge insert mitigating fogging of glasses

'The Worker'

  • 2-layer + filter pocket adult face mask
  • Head loops... contoured fit, comfortable all-day wear – no strap or pressure behind ears
  • Air flow design for breathing and adjustable nose bridge insert mitigating fogging of glasses
  • Interior pocket for optional filter insert – add one of our polypropylene filters to make this mask 3 layers.

'The Commuter'

  • 2-layer adult face mask
  • Easy-on, easy-off ear loops
  • Want to take the pressure of the ears? Buy the converter to turn this mask into a head loop

'The Learner'

  • 2-layer youth face mask
  • Easy-on, easy-off ear loops
  • Want to take the pressure of the ears? Buy the converter to turn this mask into a head loop

How do I care for my mask?

We recommend washing after each use. Put the face mask directly into the washing machine on the hot cycle with detergent. Wash your hands after touching the mask. Lay the mask flat to dry completely.

How do I store my mask?

Using a breathable container such as a paper bag is recommended. A plastic sleeve or pouch is not recommended by health officials. Masks should be washed after wear.

How long is my mask reusable?

The Worth masks are highly washable and durable. Research has shown our cotton masks may be washed 300-400 times.

When will my products arrive?

We ship within 1-2 business days after payment.  Typically, most shipments take 7-10 business days to receive.  If you live outside of Canada, know that there could be additional delays.

How much does shipping cost?

Shipping rates vary depending on your order.  Quantity, types of products purchased, and the weight of the parcel will all impact delivery times.

Do you ship internationally?

We are currently only shipping in Canada and to the United States.

Can I pick up the masks?

We currently have a curbside pickup option at our manufacturing facility (3410 White Oak Road in London, Ontario).  If you live in Ontario, Canada, know that all Goodwill Industries Ontario Great Lakes locations sell Worth face masks and have inventory in store.

Do you accept returns?

Unfortunately, we are unable to accept returns on our masks. Please view sizing and details provided and feel free to ask questions before you purchase.  Do you have an issue with your mask that you purchased?  Please contact customer care so we can assist.

Do I get a discount if I'm ordering in bulk?

Yes, of course!  For a custom quote on bulk orders, please contact our sewing team here.

Can I have our organization's logo on our mask order?

Yes - for bulk orders - this may be possible.  Please contact our sewing team to better understand minimum order quantities and timelines for the customization required.

I am a retailer... can I sell your masks?

We'd love to hear from you.  Contact us via our bulk order link to connect with our sewing team for bulk pricing and custom label opportunities.